Commonly asked questions

Based on the selected shipping option at checkout, your shipment will arrive with in 2 to 8 days.

No. Orders are placed exclusively online. Accounting and shipping are linked electronically, and smooth processing is only possible in this way.

You can pay by credit card (Visa, Mastercard, American Express, Apple Pay), with PayPal and - depending on the country - also with TWINT (Switzerland) or Klarna (Germany).

If you are taking medication and are unsure whether a particular product is compatible, you should seek advice from your doctor.

People with sensitive stomachs may experience slight discomfort if taken on an empty stomach. Our products contain highly enriched natural extracts. If you have a sensitive stomach, you should therefore take the products together with a meal.

In general, Beneganic products are very well tolerated and do not lead to serious side effects - unless you have an allergy to certain ingredients. Our allergens are labeled on the packaging and on our website under the products (ingredients).

Yes - it even makes sense. The keratin from the hair products supports the skin and nails, and some of the ingredients in the skin products also have an effect on the hair. The combination therefore strengthens the effect on skin and hair.

Our skin products deliver active ingredients and micronutrients from within, via the bloodstream, rather than sitting on the skin's surface. Skin cells turn over gradually, so meaningful visible change typically builds with consistent use rather than showing up right away. Most people find it takes about three months of daily use to notice a lasting improvement in how skin looks and feels. As with any nutritional approach, individual results — and how long they last after stopping — can vary from person to person.

Keratin, vitamins, and minerals begin to be absorbed and used by your body from the first days of consistent use. But hair itself grows slowly — about half an inch a month — and a newly formed hair needs roughly two weeks just to travel from the root to the surface. That means any support happening at the root level takes time to become visible. We recommend completing the full 20-Day Intensive Hair Care cure, then continuing with a daily Keratin Hair Booster. Most people need at least three months of consistent daily use before seeing a meaningful visible difference.

No. Beneganic products are not medicines, but natural food supplements. They are not addictive.

Theoretically yes, but there is a risk of an oversupply of certain vitamins, minerals or nutraceuticals, which can lead to health problems. Our products are therefore coordinated in such a way that several Beneganic products can be taken at the same time without causing an oversupply.

Our products are well tolerated, but we cannot make a general recommendation. In such cases, please contact us directly so that we can discuss your individual case.

Always consult your healthcare provider before taking any dietary or herbal supplements during pregnancy or while breastfeeding. Vitamins, minerals, and herbal compounds can cross the placenta or pass into breast milk, potentially affecting fetal development or the nursing infant.

Yes - twist the two halves briefly against each other and pull them apart. It is best to mix the contents with some yogurt or quark, as the taste can be bitter due to the natural ingredients.

Yes, you can combine the products as you wish and take them at the same time. The products are developed in such a way that there is no overdose of certain ingredients.

It is best to take the products in the morning with your breakfast, with the exception of the BALANCE product. If you are not using BALANCE primarily for emotional balance but to improve your sleep, it is best to take the two capsules about an hour before going to bed.

You should take both capsules together, preferably with a meal.

If you have specific questions about your order, delivery, or our products, please send us an email. Please mark the field that best describes your request so it's forwarded directly to the right person on our team. Customer care is a top priority for us, and we're happy to help with product questions personally — just let us know you'd like a callback and we'll get back to you as soon as possible. For questions about your own personal health, please talk to your doctor or another qualified healthcare provider. Our team can share general information about our products, but we can't provide personal medical advice.